Google Business Profile Video Not Showing or Uploading?

Google Business Profile Video Not Showing or Uploading? 8 Fixes

First identify which Google video workflow is failing:

• Public profile media: a video you want customers to see on Search or Maps
• Video verification: a live recording used to prove that your business exists and that you manage it

They have different rules. A public profile video can be up to 30 seconds, while a verification video must be at least 30 seconds and cannot be prerecorded or edited.

Google's official references are Manage your Business Profile photos and videos and Verify your business with a video recording. Both were checked August 27, 2026.

1. Make sure you are troubleshooting the right video

This distinction resolves a common source of confusion.

Public profile video

This is an existing video file that you add to your profile for customers to see. Google's current requirements are:

• up to 30 seconds
• up to 75 MB
• 720p or higher

See the complete Google Business Profile video size and requirements guide.

Video verification

This is not marketing media. Google uses it to verify the business and the person managing the profile.

Google requires the verification recording to be:

• captured live rather than uploaded from a prerecorded file
• unedited, unique, continuous, and without breaks
• at least 30 seconds long
• recorded and uploaded from a mobile device through the Business Profile

Do not edit a verification recording in Canva, CapCut, or another tool. Do not run it through a metadata editor. That advice applies only to public media files.

2. The Business Profile is not verified

Google says public photos and videos appear only after the Business Profile is verified.

If a customer-facing video seems to upload but never becomes visible, confirm the profile's verification status before changing the file.

This is especially relevant when:

• the profile was created recently
• ownership changed
• Google requested re-verification
• major business details were edited

If Google is asking you to complete video verification, follow the separate verification workflow rather than repeatedly uploading public media.

3. The public video is still pending

Google says profile photos and videos can take 24 to 48 hours to appear. Public media may show one of three statuses:

• Pending: still uploading or processing, or the profile is not verified
• Not approved: the media did not pass review
• Live: visible on Search and Maps

If the status is pending:

1. Wait up to 48 hours.
2. Check the profile from both Google Search and Maps.
3. Confirm that the status changes before uploading the same file again.

The five-business-day review period applies to video verification, not ordinary public profile media.

4. The public video was not approved

A video marked Not approved will not appear publicly.

Review whether the file:

• represents the real business
• is clear and usable
• avoids misleading or prohibited content
• is meaningfully different from existing uploads

Correct the issue before re-uploading. Changing only the filename does not fix the content.

5. The file breaks the public video requirements

For a customer-facing profile video, check the exact upload-ready file:

• Duration: 30 seconds or less
• File size: 75 MB or less
• Resolution: 720p or higher

If one value is outside the limit, re-export the file. The GBP video requirements guide includes a concise compression and export checklist.

6. Google sees the upload as a duplicate

Google's media help warns users to make sure there are no duplicates when a photo or video does not appear.

Duplicates commonly happen when:

• the same clip is uploaded more than once
• one generic asset is reused across locations
• several nearly identical exports are created and the wrong one is selected

Use a genuinely distinct video that matches the business or location. Renaming the same file is not a reliable fix.

7. You inspected the source file instead of the final export

The video recorded on a phone and the file exported from an editor are not the same file.

A final Canva, CapCut, Premiere, or iMovie export can have a different size, resolution, codec, and metadata from the original recording. Check the exact file you are about to upload.

For public profile media:

1. Finish the edit.
2. Export the final MP4 or MOV.
3. Confirm its duration, size, and resolution.
4. Run that final file through the Video Metadata Checker.
5. If a real on-location video lost its GPS data, restore the correct coordinates after editing.

GPS metadata is not a published Google upload requirement and does not explain a verification video failure. This step is optional final-file QA for public media.

8. The verification video will not upload

Google's official verification FAQ says that some videos fail on the first attempt and recommends uploading again.

Before retrying:

• use the mobile device signed into the account that manages the profile
• open the Business Profile and start from Get verified
• allow the requested location, camera, and microphone permissions
• record one continuous, unedited video of at least 30 seconds
• show the required location, business, and management evidence
• keep the app open while the upload completes

If the upload succeeds, Google says the review can take up to five business days.

If it is not accepted:

1. Open the Business Profile on mobile.
2. Select Review issues.
3. Note the missing evidence Google identifies.
4. Record a new video that includes the original evidence and the missing items.

Google may offer another verification method in some cases. Use an alternative only when it appears in your profile; you cannot assume every business can choose one.

What a verification video should show

Google's requirements depend on the business type.

Storefront or hybrid business

Show:

• street signs, building numbers, or nearby businesses
• permanent signage with the same business name as the profile
• employee-only access or another clear sign that you manage the business

Service-area business

Show:

• street signs, landmarks, or other location identifiers
• professional tools, equipment, branded materials, or a workspace
• proof that you operate or manage the business

Do not include bank details, tax identifiers, private information, or other people's faces.

Fast troubleshooting checklist

Public profile media

• The Business Profile is verified
• The upload has had up to 48 hours to process
• The status is not marked Not approved
• The video is 30 seconds or shorter
• The file is no larger than 75 MB
• The resolution is at least 720p
• The file is not a duplicate
• You checked the final export

Video verification

• You recorded it live from the Business Profile on mobile
• The recording is continuous, unedited, and at least 30 seconds
• Location, camera, and microphone permissions are allowed
• The video shows location, business existence, and management proof
• You retried once if the initial upload failed
• You allowed up to five business days for review
• You reviewed Google's stated issues before recording again

Frequently asked questions

Why is my Google Business Profile video stuck on pending?

Public media can take 24 to 48 hours to appear. Confirm that the profile is verified and wait for the status to change before re-uploading.

Why is my Google Business Profile verification video not uploading?

Use the live mobile verification flow, allow the requested permissions, and try the upload again. Google specifically notes that a first attempt can fail.

Can I upload a prerecorded video for Business Profile verification?

No. Google says the verification footage must be captured live and cannot be recorded offline for later upload.

How long does Google video verification take?

Google says the review can take up to five business days after upload.

Should I add GPS metadata to a verification video?

No. A verification video must be recorded live through Google's mobile workflow and should not be edited. Metadata checking is relevant only to an existing public media file.

Related resources

• Google Business Profile Video Size and Requirements
• Does Canva Remove Video Metadata?
• Video Metadata Checker
• Add GPS Metadata to Video

Final takeaway

Do not use one checklist for both Google video workflows.

For public media, verify the profile, meet the 30-second, 75 MB, and 720p limits, and allow up to 48 hours. For video verification, record live on mobile, include the required evidence, retry a failed upload, and allow up to five business days for review.